Return & Refund Policy
At Le Nordet, your satisfaction is at the heart of everything we do. If a product does not meet your expectations, we offer a simple, transparent, and fair return policy.
Defective or Damaged Products
If you receive a defective, damaged, or faulty product:
- Please contact us within 7 days of receiving your order
- Send us a photo of the product along with a description of the issue at: info@lenordetcanada.com
Once your request is reviewed, we will offer
a replacement at no cost, or a full refund.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on our products.
If you are not satisfied:
- You may submit a request within 30 days of receiving your order
- The product must have been used under normal conditions
Once your request is approved, we will provide you with a return shipping label so you can easily send the product back to us.
Depending on your situation, we can offer a full refund.
💡 Our goal is to find a fair and satisfying solution for you.
Allergic Reaction
Every skin is unique. While our products are carefully formulated, reactions can occur.
If you experience a reaction:
- Contact us within 14 days, including:
a description of the reaction
ideally a photo
After review, we can offer a full refund.
How to Request a Return
To submit a return or refund request:
Please include:
- your order number
- a description of the issue
- photos if applicable
We reserve the right to refuse a request if the policy conditions are not met
Privacy Policy
At Le Nordet, we are committed to protecting your personal information and being transparent about how it is used. We may update this Privacy Policy at any time. Changes will be posted on this page. For any questions or requests regarding your personal information: 📧 info@lenordetcanada.com
Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party providers)
- Browsing data (IP address, device, pages visited, cookies)
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding your order or inquiries
- Provide customer support
- Send marketing communications (if you have opted in)
- Improve our website, products, and services
- Prevent fraud and ensure security
Sharing Your Information
We do not sell your personal information. We may share your data with trusted third-party providers necessary to operate our business, including:
- Shopify (store platform and order processing)
- Klaviyo (email communications)
- Meta (advertising and retargeting)
- Google (analytics and performance tracking)
- Loox (customer reviews and user-generated content)
These providers only use your data as necessary to perform their services.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our website
- Analyze traffic and usage
- Personalize your experience
- Deliver relevant advertising
You can disable cookies through your browser settings, but some features may not function properly.
Marketing Communications
If you opt in, we may send you emails about our products, offers, and updates. You can unsubscribe at any time using the link included in our emails.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce our policies
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet is completely secure.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
International Data Transfers
Some of our service providers may be located outside of Canada, including in the United States.
As a result, your personal information may be transferred to and processed in these jurisdictions.
By using our website, you consent to this transfer.
Our Commitment
As a Québec-based family business, we are committed to handling your personal information with transparency, care, and respect.